What Is Work Management Software and How It Can Help You

Alexandra Cote

Written by

Alexandra Cote

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15 minutes

If you work on both project and non-project tasks but still haven’t found the right piece of software yet, you might be looking in the wrong places.

While advanced task or project management software might help you to a certain extent, to manage non-project activities like attending conferences or answering emails you’ll need to consider a more versatile solution: work management software.

If you’re already familiar with work management solutions, skip to the second part to see how you can manage all your work with Paymo. Also, if you are looking to organize your staff better without overloading them with tasks, check out this list of resource management software

What is Work Management Software?

You might have heard this term a couple of times before – and probably just as many definitions – to the point where you’re wondering if it’s just another buzzword or something you really need.

Work management software is a digital tool that allows you to plan, track, organize, and review both projects and non-project tasks with the goal of improving your business results and team performance.

But where did this need for work management software as a distinct tool come from?

People commonly search for project management (PM) software as a way to manage all their professional work. The catch is that most of them actually have other activities besides project-related tasks. What they want instead is an app that allows them to plan, track, manage, and organize all their work, including what’s out of project management software’s scope.

In this case, they need a tool that can help them take their work outside of the rigorous structure of a project. Work management software provides this flexibility, allowing work to be done and tracked beyond the limits of a project or methodology and without having to depend on clients, strict budgets, or other tasks.


There are teams or freelancers who only need advanced task management software to help them sort out their duties. These teams and individuals might not require to track their time, invoice a client, or create reports – modules you’d otherwise find in project management or work management software. If you work in one and want to save money, use a single task management software separately without depending on multiple complex workflows, projects, clients, or resources simultaneously in their work process.

Work Management Software Features

As mentioned before, a work management tool reunites all the functionalities you need to execute and monitor your work from start to finish and keep your resources, costs, and time frames balanced. Common work management software features include:

  • Advanced task management – Create and assign tasks, manage priorities, and track your team’s work to stay within budgets and deadlines.
  • Centralized communication – Teams collaborate through message boards or discussion threads, leave comments, and receive notifications whenever a change occurs to a task to stay up-to-date.
  • File storage and sharing – Use the tool as a centralized place to securely store all of your documents and images and access them whenever you need to.
  • Time management – Track work hours, create timesheets and share time reports to identify potential bottlenecks in your workflow and keep your clients in the feedback loop.
  • Resource management – Schedule out your team and see who’s working on what to avoid distributing more work than they can chew.
  • Kanban boards – Create workflows to manage work on a visual board through a series of sequential steps.
  • Reporting capabilities – Create and send reports on time, costs, and resources to oversee progress, spot potential problems, and update your clients.

Certain work management software options also offer modules or features that are specific to your industry like proofreading, prototyping, CRM, invoicing, or integrations with third-party tools. For example, check out the best invoicing software for small businesses that are good for both work management and accounting, helping your process any payment with ease.

How Is Work Management Software Different from Project Management Software

Work management software is a relatively new type of digital tool that is still being confused with project management software. Some don’t notice any difference between the tools from the list, others regard best project management software as just another type of work management software.

To handle work in general, you commonly need all of the essential features mentioned above. Here’s a graph to help you see exactly where each functionality stands:

projects and non-project work

Work management software functionality usage

As you can see most of these features are useful for handling both project and non-project activities. Gantt Charts though are specific to project-related work and don’t have much use for other activities since their focus is on tracking project schedules while non-project work is commonly not restricted by set schedules or dependencies.

The real difference between how you use a feature for project or non-project activities lies in your approach to work.

Work management software helps you tackle both your project and non-project duties at the same time. It offers more flexibility, allowing you as a manager and your team members to handle both project and non-project activities through your own workflows.

Project management software, on the other hand, is based on a set of rules and is usually paired with a project management method, methodology, or framework, following a rigid structure that doesn’t always allow room for work that’s not related to a project.

When it comes to work, you don’t always start with a plan. Sometimes you don’t even have a clear deadline or time frame in mind. Project management though always requires structured planning. This means you’ve got a clear deadline, budget limit, activity list, documented plans, and resources that are scheduled out from the beginning.

Work management software gives you the freedom to start with just one individual task, work on it, develop it in time, or even turn it into a project if it requires more steps to complete. Answering emails daily, sending out invoices, or buying new office supplies will never become a project.

Work management software should be easier to use and have a smoother learning curve. In reality, though, an advanced tool like this one has many more different features that can make it more difficult to use than simple PM software. Comparing them in this sense might not be the best way of deciding which tool of the two is right for you.

Work Management Software Benefits

We’ve already mentioned how work management tools reunite a variety of modules and features into one single system so, naturally, its benefits are both general and feature-specific.

In fact, its main advantages are just these: you no longer have to use multiple different tools and waste money paying for them since you’re only buying one solution and not 3-5 different ones.

But what are the extended benefits of these features when applied to work outside and on a project?

  • Balance schedules – A resource scheduler, for instance, offers better transparency and visibility into your team’s schedule, besides projects. This way you can assign each team member to new tasks and still keep their workloads balanced.
  • Maintain control of your time – Tracking your time on non-project work, besides your regular projects, allows you to be more productive and self-aware of your efforts, make better time estimates, and keep your team accountable for their work.
  • Track your work – Creating a report for all your tasks lets you monitor work progress, spot issues, and share updates with clients or other stakeholders.
  • Organize tasks – Then there’s task management. I can’t stress enough how important having structured task lists is when you’re working on multiple projects. Even more so when you’ve got additional non-project tasks just screaming for your attention. Most work management tools come with extra features to help you prioritize, track, and collaborate on each one of your tasks so none are left uncompleted.
  • Visualize your workflow – If you’re not a fan of detailed activity lists, you’ll be happy to find out that certain work management platforms offer Kanban boards, a way for you to segment and visualize all your duties as they go through different workflow stages. Just move them with a simple drag and drop to the corresponding stage and you’re all done.
  • Collaborate effectively – Perhaps the largest benefit that binds all the others together is the ability to collaborate freely across multiple projects, and tasks. Whether it’s sharing a file or just leaving a comment to offer feedback, work management apps extend collaboration opportunities beyond a project.

On a general level, by choosing work management software in favor of a specific tool, let’s say task management or time tracking, it will help you tackle your tasks and meet your client requirements whether these are related to tasks, projects, time, costs, or anything else.

Your entire work process will improve, allowing managers to see how work is distributed throughout the entire company, not just within projects or at a team level. Implicitly, this increases your work efficiency and productivity so you can deliver higher-quality results.

Who’s It For?

Think about your daily work. Is it exclusively project-based? Does it focus mainly on non-project tasks? Or is it a mixture of these two?

Overall, work management software is the perfect solution for project-based businesses that regularly have additional non-project activities. However, if you’re only working with projects, choosing PM software instead will be enough.

Move on to prioritize your needs, both general and particular. Are you paid by the hour? Choose tools with employee time tracking software that have high reviews for time clock software of its kind. Do you use only software to collaborate? Aim for strong communication and sharing functions. Is more than one person going to be working on a single task? Make sure you’ve got multi-user assigning.

If you don’t know where to start, have a look at the tools you’re already working with. See what features your team is using and which are never used. Also, ask yourself: Do you really need an additional tool? If you only need to work on a couple of non-project tasks and record your work hours, a task management tool with time tracking functions or integrations could be sufficient. If, however, you’ve got multiple tasks, projects, budgets, timelines, and resources all going on simultaneously, you’ll want to switch to a solution that reunites everything under a single platform.

Finally, consider your team’s size. As an individual, you’ll only need a simple tool to help you sort your tasks, track your time, and send out invoices regularly. There are a couple of project management and work management options out there that are free so you won’t have to invest too much unless you’re looking for something that packs in more power.

For a small or medium team though, you’ll have to go through the other factors to choose a tool. Again, a project management tool is a good fit if your team mainly works on projects within a predefined method, methodology, or framework.

Work management software is better suited when you’ve got both project and non-project duties and several different teams collaborating across multiple tasks.

The moment you add a couple more teams, departments, and perhaps even company branches to your business, you’ll definitely need a work management tool.

How Work Management Is Done in Paymo

Now that you know what work management software is and how it can help you, let’s have a look at a real case scenario. Paymo is more than just a project management software, being ideal for teams (and also freelancers) who regularly work on projects but have extra work outside of a project’s environment too.

Here are all the steps you need to take to manage your work with Paymo:

Setting up your internal project

Start off by setting up an internal, non-billable project. This is where you’ll later add all the non-project related activities.

Yes, you’ll still have to associate a client with it, but this time it’s going to be your own company. Just remember to add it under the Clients module. Name this project “Internal Activities” or “Admin Tasks” and use it for specific groups of tasks (task lists) like “Accounting”, “Emails”, “Meetings”, or “Team Training”.

After all, there’s no problem if the Projects module contains both regular structured projects and internal ones – that’s the whole idea behind work management software.

To better distinguish between them, create new project statuses from Company Settings (see below), and label each project with a distinct status. Like “On-hold” for projects where you still wait for the client’s approval, or “Internal” for the administrative ones. You can then filter projects after them for increased visibility.

project statuses

Establishing distinctive project statuses in Paymo

Customizing your workflow

Next, you’ll be asked to select an existing workflow.

A workflow is a group of task statuses that indicate how tasks evolve from their creation until completion. A visual process, if you like, focused on the actual movement of work.

The default workflow in Paymo contains three statuses: TO DO – IN PROGRESS – COMPLETE:

default workflow for work management

Default workflow in Paymo

This one has a very simple structure to get you started, but we encourage you to set up your own custom workflows. Through them, you’ll be able to spot bottlenecks and prevent further errors whenever there are too many tasks placed under one single stage or user.

Clearly define your workflow at the start of any work management process and customize it to handle your own needs. To create your own, head to Company Settings -> Workflows. Add as many statuses as you need with distinctive names and colors to better distinguish between them.

To see examples of how different teams apply their own workflows in Paymo, check out our list of detailed Kanban board examples.

Please note that any changes you make from your Company Settings will apply to your live projects too.

Creating and managing your tasks

Any work management software should come with an advanced task management module. Based on your own work style, there are several different ways of organizing and visualizing tasks:

  • To-do lists – For simple tasks lined up under each other, together with only the essential details (users assigned, deadline, task priority)
to do list in a work management software

To-do list

  • Detailed task lists – Help you handle complex work that involves multiple team members or resources at the same time.
task list for work management

Detailed task list

  • Kanban boards – A visual tool for getting a bird’s-eye-view of one project so you can easily move an activity from one workflow stage to another.
kanban for work

Kanban board

When it comes to work management, you’ll need to use the organizational methods on a larger scale that include both your regular projects and your non-project, admin work. Luckily, Paymo’s Home module allows you to see your and your team’s activities across the entire company through 3 views:

  1. Simple view – A to-do list format of all your activities grouped by priority/due date/project.
  2. Table view – Detailed task list showcasing additional task information such as billing type, estimated budget, and tracked time in a spreadsheet-like format.
  3. Board view – A Meta Kanban board that shows all your tasks across all projects (external and internal) grouped by user or workflow.
MetaKanban view for all work management activities

Paymo’s Meta Kanban for an overview on all your project and non-project work

The first thing each user should do whenever they start work is to check out the My tasks area. If you never know which tasks to start with, Paymo offers you the ability to sort them according to Project, Due Date, or Priority:

sorting work according to priority

Tasks sorted according to priorities

These 3 ways of displaying the tasks you’re in charge of paired with the highly customizable filters will help you reorganize how you execute your duties. This will make you more productive and efficient so you can focus on executing work and not just sorting it.

For more details on how you can efficiently manage your tasks with Paymo, have a look at our personal task management software.

Monitoring your team and reviewing work

Supervising your team members’ activity and the status of each task is an ongoing process. Besides the common visual tasks list like Kanban boards, there’s resource scheduling. Think of a resource scheduler as if it’s a calendar that shows you who’s working on what, when, for how long, and what physical resources can be used.

In Paymo, we call this Team Scheduling. This module allows you to find out if your team is available for 2-3 more tasks or if they are overallocated, and spot any current constraints to prevent conflicting resources. Your team’s allocation (that is your resources) can be viewed in 3 different ways:

  • Ungrouped –  Bookings are displayed as a timeline so you can see when each project and non-project task is scheduled.
ungrouped view

Ungrouped view

  • Grouped by Projects – Bookings are grouped according to the project they belong to so you can visualize how employee schedules compare with one another.
work management ordered by project

Bookings grouped by project

  • Grouped by Users – Bookings are organized according to each individual team member, so you can easily prevent over or under allocation. The green color highlights when someone is underbooked, yellow for complete allocation, and red when they’re overbooked.
user scheduler

Bookings grouped by user

Check out our full guide to creating a resource plan to see how you can schedule your team effectively by taking all of their activities into account.

Another way of monitoring teams is through time tracking. That’s because you can use it as a future reference to create better time estimates for your next duties and prevent resource overbooking or underbooking.

Time entries in Paymo can be added either in bulk or via the web time tracker, for more convenience:

time tracker within a work management software

In-app time tracker widget

If you’d rather track time outside of a browser, there’s a desktop widget that works on Windows, Mac, and Linux too. Compared to the web timer, it lets you add time in bulk and shows you a breakdown of all your activities throughout the day via a daily work bar:

desktop tracker for work

The desktop widget allows you to track time as you work or add time logs manually

All time entries are automatically registered under the Timesheets module so you’ll see the exact number of hours and minutes a team member spends on a task. These can be later edited, in case of any errors, and viewed from a daily, weekly, monthly, and agenda view depending on your preferences.

timesheet for project and non-project work

A web designer’s timesheet with project and non-project tasks for one week

Having a timesheet neatly displayed in a calendar format can only go so far. For more detailed information on how you’ve spent your time, create a time report from the Time Reports module.

In Paymo, there are 2 types of time reports you can create and share with your clients:

  • Static − offers a snapshot of your current timesheet data for a specific time frame
  • Live − updates itself with new info whenever someone opens the report
Want to find out more about how time reports can help you? Check out this list of benefits.

If you often juggle several different tasks, handle projects and additional non-project work simultaneously, or just always forget to start your timer, try automatic time tracking. This time tracker list presents tools that automatically track all the activities on your computer, whether it’s within the web browser or not. This means you’ll no longer have to start and stop your timer for each task you’re working on. Instead, the software will do this for you and pair the entries up with their corresponding tasks based on the rules you’ve set.

You can also use the mobile time tracking app options (Android/iOS) to suit your needs while on the go. Or the built-in Pomodoro work and study timer app to break down your work into intervals of 25 minutes and boost your productivity.


If you want to see exactly who is tracking their work in real time, what task they’re currently working on, and when they started tracking their time, just go to Home -> Dashboard and have a look at the Active Timers widget.

Advanced collaboration

Collaboration is a central element of any successful work management process. Paymo offers 3 simple ways of keeping teams interconnected and updated at all times:


The “I wasn’t told about that” excuse won’t be valid anymore. Paymo provides in-app and email notifications whenever a change is made to a task. We’re talking here about new comments, status changes, file uploads, and more task-related details.

work management software notifications

In-app notifications


To make sure all teams have the information they need, comment on a task or start a project-wide discussion thread. Notify only the relevant colleagues about new task updates through assigned comments, so you don’t spam the others and keep the feedback circle tight.

File sharing

Considerable time is regularly wasted just on searching for a task’s files. If you’re handling multiple files for projects and non-project tasks, you’ll need to keep your file storage connected to your work management software.

Paymo is a cloud-based solution that securely stores all of your documents and images whether you’re linking them to a certain comment, task, or project. The in-app search function means there will be fewer team members aimlessly scrolling through a database in search of an image you made 5 months ago.

work file storage

File storage for work management within Paymo

But what about the client?

Besides the live and static reports you can send to keep clients updated, Paymo also allows you to give them access to a client portal. This lets them view their invoices and reports at any time so they won’t have to search through hundreds of emails or ask you for a new report when they can just check the live report you already sent them. To give them access, just go to Clients -> Contacts -> Edit and check Has access to the client portal.

Tying it all

Here are a few key points to remember so you can make an informed choice when picking your next tool:

  • Work management software is the tool that lets you plan, monitor, organize, review, and report both project and non-project activities in order to support team performance and results.
  • Work management software can be used for projects too, the only difference is that the focus doesn’t lie solely on projects, but on other types of work as well.
  • Work management tools are the best choice if you have non-project tasks besides your general project-related duties that you’d usually handle just with project management software.
  • This solution provides more flexibility than a project management tool, letting you work and monitor your results beyond a project’s set dates, without any client, budget, or other constraints.
  • A work management solution reunites features such as task management, communication, file storage and sharing, time management, resource management, and reporting capabilities under one app. This reduces costs and helps you maintain a balance between your resources, budgets, and time intervals for all project-based duties and non-project ones.

Have you been using the right software until now? If you plan to switch to a work management software, you can give Paymo a try right away:

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